Burnout y apoyo social en personal del servicio de psiquiatría de un hospital público

Abstract

Results of a descriptive-correlational study that it had as objectives to identify the presence of burnout and to establish its relation with the social support in work in personnel of a service of psychiatry of a public hospital, are presented in this article. Participants constitute 71% of the professional personnel and support of the service. Results show that the majority of the participants displays chronic labor stress or burnout, being particularly high the presence of emotional exhaustion. It emphasizes a greater depersonalization between those who work with patients derived by the judicial system or work on shift, and in the sub-groups of nurses, paramedical and auxiliary technicians on watch. These results indicate the presence of an occupational group in situation of vulnerability expressed in an important risk of deterioration of their physical and mental health and with negative labor consequences on the quality of the service, the propensity to the abandonment of the institution, the labor satisfaction and the tendency to the absenteeism. Finally, the influence of the social support is remarkable in the diminution of the levels of emotional exhaustion, depersonalization and low personal accomplishment, mainly when it comes from the superiors. The reinforcing of the capacity to give support of supervisors and heads by means of a program of training of low cost, could have a highly positive effect in this type of ward. © 2009 Universidad de Concepción.