A we-centric service: The policePointer

Abstract

In this chapter, we discuss the design of a service concept and its underlying business model for a context-aware, we-centric service for Dutch police officers. We-centric services are meant to support people in their communication and collaboration in dynamic groups that may change or emerge over time. Typically, these kinds of services add value by locating colleagues, finding out who has relevant information on the user's current situation and/or discovering which group members are available for direct communication. Designing business models for we-centric services is a novel area. As end-users can both consume and provide value for the service offering, unique business model issues emerge especially in the service domain. © 2008 Springer-Verlag Berlin Heidelberg.