A Service Design Framework for Manufacturing Enterprises toward Product Service System

Abstract

Manufacturing enterprises have been recently trying to create new value through a strategic alternative such as Product Service System because of the limitation of product growth, the keen competition of price and so on. Manufacturing enterprises have many risks to extend their business field over their core ability, with not enough the service domain knowledge, human resources and investment costs. This study suggested the framework that is needed for manufacturing enterprises to penetrate into a service business domain. © Springer International Publishing Switzerland 2014.