The objective of our project was to improve the efficiency of the physical examination screening service of a large hospital system. We began with a detailed simulation model to explore the relationships between four performance measures and three decision factors. We then attempted to identify the optimal physician inquiry starting time by solving a goal-programming problem, where the objective function includes multiple goals. One of our simulation results shows that the proposed optimal physician inquiry starting time decreased patient wait times by 50% without increasing overall physician utilization. © 2009 The Author(s).
CITATION STYLE
Song, W. T., Chih, M., & Bair, A. E. (2010). Improving the efficiency of physical examination services. Journal of Medical Systems, 34(4), 579–590. https://doi.org/10.1007/s10916-009-9271-z
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