The effects of COVID-19 on virtual working within online groups

Abstract

Employees may continue to work remotely for a substantial amount of time, even after the end of the pandemic. Our established theories of group processes and intergroup relations can help us understand these new ways of working and online group experiences. However, there are key differences in computer-mediated and face-to-face (FtF) groups. In this essay, I present some of the extant robust theories and findings from computer communication research to understand virtual working within online groups. These perspectives include that group processes develop over a longer period of time as compared to FtF, informal communication is neglected, computer-mediated groups have some advantages over FtF groups, sociomateriality is a useful theoretical lens, and dispersion affects group member cognitions about each other. I use my own lab’s work on entitativity as an example of how moving from FtF to online group research can deepen our understanding of both FtF and online groups. The essay concludes with recommendations for future research.