A case study on process composition using enterprise SPICE model

Abstract

Process improvement models include the best practices from relevant disciplines in comprehensive sets. Their purpose is to convey knowledge that will help organizations through their process improvement journey. In this paper we argue that process improvement practitioners do not take advantage of this knowledge. Hence we propose a process to evaluate and extract knowledge form a process model in order to improve an existing process. This paper presents an application of this process using the Enterprise SPICE model to improve an existing training process. © 2012 Springer-Verlag.