Sentiment Analysis on Streaming User Reviews via Dual-Channel Dynamic Graph Neural Network

Abstract

Sentiment analysis on user reviews has achieved great success thanks to the rapid growth of deep learning techniques. The large number of online streaming reviews also provides the opportunity to model temporal dynamics for users and products on the timeline. However, existing methods model users and products in the real world based on a static assumption and neglect their time-varying characteristics. In this paper, we present DC-DGNN, a dual-channel framework based on a dynamic graph neural network that models temporal user and product dynamics for sentiment analysis. Specifically, a dual-channel text encoder is employed to extract current local and global contexts from review documents for users and products. Moreover, user review streams are integrated into the dynamic graph neural network by treating users and products as nodes and reviews as new edges. Node representations are dynamically updated along with the evolution of the dynamic graph and used for the final prediction. Experimental results on five real-world datasets demonstrate the superiority of the proposed method.