The effects of role stressors and emotional satisfaction on service quality: Moderating role of gender

  • Pradana H
  • Sawitri H
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Abstract

… on the level of organizational commitment of employees and negatively on the intention to quit. … that explicitly focus on the role of employee satisfaction on the quality of service. Cronin …

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Pradana, H. A., & Sawitri, H. S. R. (2015). The effects of role stressors and emotional satisfaction on service quality: Moderating role of gender. Jurnal Siasat Bisnis, 19(2), 161–169. https://doi.org/10.20885/jsb.vol19.iss2.art6

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