Organizational knowledge capitalization based on product patterns and web 2.0 technology

Abstract

Nowadays knowledge is seen as one of the most important assets for organizations, nevertheless assessing the value of organizational knowledge is a challenge because most of it exists as tacit knowledge in the mind every member of an organization. In order to overcome this issue authors propose a working strategy to gather and to explicitly represent organizational knowledge in order to foster its capitalization. In this paper authors propose, on the one hand, the use of a knowledge representation artifact based on patterns together with a transactive memory system to allow encoding, storing, and retrieving knowledge collectively in a smart manner, on the other hand, authors propose the use of Web 2.0 technologies and tools to facilitate knowledge access and representation, and to foster cooperation among organization's members towards knowledge capitalization. © 2010 Springer-Verlag.