Requirement Engineering Method for Alignment of Information Technology (IT) Utilization with Education Business Strategy

Abstract

Information technology is widely used in work management because of its effectiveness and efficiency which have been proven to be able to accelerate performance. The problem is that there are often differences between the initial requirements and the actual requirements the customer wants. To solve these problems an engineering approach was implemented which eventually became Requirements Engineering. This research was made using the WebQual 4.0 method with three main dimensions of WebQual namely Usability, Information Quality and Service Interaction. From the calculation process the results obtained from the usability variable of 3,797 with an average of 474,625 and the Information Quality variable is 3215 with an average of 459.28 which means that the information conveyed through the SPOT system is of high quality, Service Interaction Quality variable of 3097 with an average of 442.42, which means that the SPOT system service is of high quality.