Thea Hodge opened the discussion, remarking on the apparent tendency of User Services staff to move, via promotion, from direct user contact to systems and senior management. She suggested that this tendency would produce more user-friendly management in university computing centers.
CITATION STYLE
Hodge, T., Morgan, B., Wolfe, B., Little, E., & Van Houweling, D. (1983). User Services. ACM SIGUCCS Newsletter, 13(1), 5–8. https://doi.org/10.1145/1098785.1098786
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