The mobile travel assistance system NAMO with way-finding support in public transport environments

Abstract

Many older people rely on public transport to maintain their personal mobility and thus quality of life. However, problems may arise in unfamiliar environments or during unexpected events. Especially when changing trains in complex stations, many people experience orientation problems or feel insecure and overwhelmed. The namo travel assistant combines technical and human support during the journey. The users can choose the presentation of the information which suits them most: The application offers photos with directional arrows, station plans with marked paths, and contact to a service hotline to get direct support. In this way, namo helps maintain personal mobility in old age while offering an increased sense of security. © 2014 Springer International Publishing.