In this paper, we consider the problem of assigning tasks to operators according to a large set of constraints that include time sensitivity and travel optimization. Our practical instance of this problem combines computational complexity (scheduling the tasks for one technician is NP-hard and little is known about getting a solution [CK92]) and size (around 20000 tasks stored in a database). We present a solution that has been successfully implemented and tested, which we describe as an expert system where expertise is applied to constraint satisfaction. By combining a constraint solver and a rule-based domain expert, we have obtained a satisfactory level of efficiency while keeping the flexibility and extensibility of a constraint-based approach.
CITATION STYLE
Caseau, Y., & Koppstein, P. (1992). A Cooperative-Architecture Expert System for Solving Large Time/Travel Assignment Problems. In Database and Expert Systems Applications (pp. 197–202). Springer Vienna. https://doi.org/10.1007/978-3-7091-7557-6_34
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