Exploring Metaverse-Based Digital Governance of Gambia: Obstacles, Citizen Perspectives, and Key Factors for Success

Abstract

The metaverse concept has recently garnered substantial attention, with growing interest in its potential application in governance. This study examines the obstacles, citizen perspectives, and crucial factors that may facilitate or impede the success of metaverse-based digital governance in a country. Through an in-depth analysis of survey data, the research reveals that weak internet connections and insufficient infrastructure constitute the primary barriers to adopting metaverse-based digital governance in The Gambia. However, addressing these challenges could significantly contribute to its successful implementation. The findings indicate that citizens’ familiarity with the metaverse has a mixed impact on their confidence in the government's capacity to utilize the technology effectively. Additionally, a positive correlation was observed between satisfaction with existing digital governance and the public's propensity to engage in metaverse-driven initiatives. Privacy and security concerns surfaced as notable factors influencing citizens’ willingness to participate in digital governance efforts within the metaverse. To ensure the effective adoption or execution of metaverse-based digital governance in The Gambia, the study proposes a roadmap prioritizing digital literacy programs, and infrastructure development, addressing privacy and security concerns, and cultivating trust in the government's ability to manage the transition competently. This research may serve as a valuable resource for other nations considering the adoption of metaverse-based digital governance systems.