Implementasi Manajemen Mutu Terpadu Dalam Meningkatkan Mutu Lulusan Di SMP IT Wahdatul Ummah Kota Metro

Abstract

This study will examine the obstacles to implementing integrated quality management at SMP IT Wahdatul Ummah Metro City to improve the quality of graduates. This project aims to develop an effective quality management system starting from planning, implementation, and evaluation in order to improve the quality of graduates of SMP IT Wahdatul Ummah Metro City. This qualitative study involves interviewing a representative sample of individuals. This methodology aims to gain a deeper understanding of the experience of the academic community in implementing integrated quality management to address the challenges of education services. Principals, vice principals of curriculum, vice principals for student affairs, teachers, students, and their parents were surveyed for this study. Observation, interviews, and documentation are data collection methods used in this study. Test the validity of the data using triangulation in conjunction with data analysis that utilizes multiple data sources to build a more precise representation. This can be achieved by comparing several sources of information to determine whether they agree. If it is determined that the data is invalid, it is corrected or rewritten. This study found that the implementation of integrated quality management can improve the achievement of school goals, starting from the crucial planning, implementation, and evaluation stages. To improve student achievement and the quality of graduates, it is necessary to define the school's vision, mission, and goals. Programs and activities should be directed to improve student achievement and customer satisfaction. In order for schools to continue to emphasize their goals, all parts of the school service must experience continuous development