This paper reports a study on the interfaces between benchmarking and information management controlling. Based on a definition analysis and an ARIS-based reference model for benchmarking, we explore the use of benchmarking as a controlling tool with respect to three main concerns: how benchmarking supports management of business processes, application systems, and infrastructures.
CITATION STYLE
Heib, R., Daneva, M., & Scheer, A.-W. (1997). Benchmarking as a Controlling Tool in Information Management (pp. 298–309). https://doi.org/10.1007/978-0-387-35067-7_26
Mendeley helps you to discover research relevant for your work.