Summary of findings and implications

Abstract

The final part of this thesis provides a summary of findings (chapter 1) and derives a model for stakeholder integration in service innovation as a process where stakeholder integration activities, the service system, the integrator and the participant are interrelated, influenced by and influencing each other (chapter 2). In chapter three, the implications for management and the implications for service research will be discussed. This is followed by an outlook, deriving future research directions, and a final conclusion. A personal final note will close this doctoral dissertation.