Penerapan Fungsi Manajemen Pemerintahan dalam Pelayanan Publik di Kantor Dinas Kependudukan dan Pencatatan Sipil Kabupaten Wakatobi

Abstract

This study aims to analyse and describe the application of government management functions in realizing quality public services in the Civil Registry Service Office of Wakatobi Regency. Using the type of qualitative research that intends to understand the phenomena about what is experienced by research subjects such as behaviour, perception, motivation, and action. Data collection techniques used are observation, interviews and documentation. The results of the study can be described that the application of management functions in public service in the the Civil Registry Service Office of Wakatobi Regency is good in the planning function, organizing function, implementation function, supervisory function, as well as the quality of public services consisting of tangible aspects, reliability, responsiveness, assurance, empathy are also good but still have limitations on tangible aspects.Keywords : Management, Public Services, Implementation, Government