DynJAQ: An adaptive and flexible dynamic FAQ system

Abstract

This article presents a new type of Frequently Asked Questions (FAQ) System, called DynJAQ (Dynamic Java Asked Questions) that has been designed with the purpose of making learning more appealing to beginner students of engineering disciplines and overcome the inconvenience of these systems. DynJAQ is able to generate dynamically several HTML guides that can be used to answer any possible question about a particular programming language (Java), although it can be easily extended to any other topic. DynJAQ integrates case-based knowledge into a graph-based representation that can be easily learned and managed. The combination of both case-based knowledge and graphs allows it to implement a flexible hierarchical structures (or learning graphs) that have been applied to implement a new kind of Frequently Asked Questions Systems. In these systems the output is dynamically built from the user query, using as basis structures the knowledge retrieved from a Case Base. The management of these cases allows enriching the knowledge base. © 2007 Wiley Periodicals, Inc.