Infrastructural analysis for enterprise information systems implementation

Abstract

The success of enterprise information systems implementation depends more on how well an organization is prepared and organizational aspects are integrated than the pure technical systems. This reveals the soft issues of software engineering. Organizational situations for enterprise information systems implementation are often complex and soft, and it is difficult to get a satisfactory answer from hard system engineering methods. This paper addresses organizational situations by improving the Problem Articulation Method. This method inspects an enterprise information systems implementation from different perspectives of people, activities and systems, and delivers a structure for the analyst to systematically understand and arrange the implementation. We have applied the improved method in a physician workstation system and showed a preliminary result. © 2009 Springer Berlin Heidelberg.