Analysis of impact sourcing by infusing social innovation in outsourcing for Nepal

Abstract

Outsourcing is a popular term in the business world for last several decades. Information Technology Outsourcing (ITO) and Business Process Outsourcing (BPO) have been dominating the outsourcing jobs to developing countries. Recently, a new shift of outsourcing to impact sourcing have emerged through which digitally-enabled jobs are given to marginalized individuals so that their conditions would be improved. However, only limited studies have been done to explore the recruiting process of marginalized communities and the impacts to the workers and their families. Cloud Factory, as one of the pioneer impact sourcing service providers in Nepal, is targeted to conduct further research. Initial investigation has shown that flexibility to work from any place such as their own home or internet cafes on flexible hours have attracted college students to this impact sourcing model in Nepal. In the future, further analysis on improvement on employees’ lives by impact sourcing will be conducted.