Trust and conflicts in distance learning higher education courses tutor teams

Abstract

This study reports on research carried out on 105 tutors working on distance graduate courses at the Federal University of Santa Catarina (UFSC) to assess the relationship between the level of trust and the conflict management in tutors of distance learning based graduate courses at UFSC on the AVEA - Virtual Environment of Learning. The research uses descriptive and quantitative methodology. It should be highlighted that the level of trust of the whole team prevails in the relationships, which explains the adoption of the Integration style, considered the most appropriate for creative solutions in moments of conflict. © IFIP International Federation for Information Processing 2009.