Tourism breeding environment: Business processes applied to collaborative networks in tourism and entertainment sector

Abstract

This paper introduces the concepts related to Distributed Business Processes (DBPs) associated to collaborative networks when applied to tourism and entertainment sector. These concepts are framed by the coordination activities and services orchestration to be used by tourism and entertainment providers. It brings to light the investigation about the needs associated to the tourism and entertainment areas when working collaboratively. There is a lack of ability for the service providers to recognize customers' wishes in order to address their loyalty. Tourism and entertainment services are characterized as temporary arrangements that are well served by the arrangements provided in collaborative networks. This paper presents the enablers and the uncertainties related to the area in order to provide alternative solutions to cover the emergent needs, facilitate the enablers, and mitigate the uncertainties identified so far. © 2011 IFIP International Federation for Information Processing.