Towards a model of client-driven access to public e-services

Abstract

The take-up of the usage of public e-services in Hungary is slow, though a lot of efforts were exerted in order to accelerate the process. The paper points out barriers rooted in the traditional logic of access to public e-services in which clients are required to use the same e-authentication technique and way of electronic document exchange. We present a client-driven model that gives the freedom of choice to the client with respect to the e-authentication technique as well as the document exchange to be used, thereby eliminating these barriers. A simplified form of the model was enacted by the law and is now being implemented in Hungary.