BPM Adoption in Serbian Companies

Abstract

This paper analysis BPM adoption in context of companies operating in Serbia. The goals were to determine level of BPM adoption in companies in Serbia and identify what factors contributing the most to the success in BPM adoption. Questionnaire was used for data collection. BPM adoption was measured through Process Performance Index (PPI). Parametric statistical tests were used on survey data to identify factors that contribute the most to successful BPM adoption. Results in this research shows several factors that significantly contribute to success of BPM adoption measured through PPI. First, companies who have formally trained their employees in process analysis/redesign experienced more significant success in BPM adoption. Second factor is strategic orientation, expressed through criteria such as enterprise-wide business process architecture design and change efforts, increased market share and revenue, reduction of business risk, etc. This shows that strategic focus can even make up for the lack of operational knowledge, and increase chances for success of BPM adoption.