Success Factors

Abstract

Success factors are the last “tan” of the Process Tangram. These are the factors that differentiate a process transformation program from others. The success factors covered in this chapter are leadership commitment, clear strategy and vision, value focus, quality, innovation, speed, process orientation, portfolio management approach, adequate funding, cross-functional teams, flexible IT architecture, MIS, and knowledge assets. This chapter provides insight into how these factors affect the transformation. It also provides a perspective on how these factors can be effectively utilized to maximize the benefits.