Problem Structuring and Strategic Sorting Model for Financial Organizations

Abstract

Organizations adopt specific decision-making models that do not consider the intrinsic strategic aspects of the process, such as culture, target audience, decision-makers, organizational environment, and strategic goals. This article aims to present a group decision model that links the structuring of the problem to strategic organizational goals to work with the uncertainties of the process, helping decision-makers search for information and direct decision-making, allowing actors a broad and systemic vision linked to organizational goals. This model was developed for application in credit analysis and granting in financial organizations. The study is proven by the possibility of applying organizational strategy to the decision process using a problem-structuring model and the multi-criteria decision model. The model ensures that the paths reflect the corporate reality, and the vision regarding decision problems adopted serves the process, classifying the decision into answers representing the decision-maker's perception following the strategic aspects.