Abstract
Industrial Service providers face the challenge of generating maximum customer value on the one hand and the efficient utilization of internal resources on the other hand. This challenge is further intensified by a worldwide growing market of industrial service providers. This paper presents a holistic approach for lean service management facing the named challenges. The framework is derived from various optimization projects in industrial service operations and supports companies to achieve excellent productivity within their service delivery. © IFIP International Federation for Information Processing 2013.
Author supplied keywords
Cite
CITATION STYLE
Schuh, G., & Stüer, P. (2013). Framework for lean management in industrial services. In IFIP Advances in Information and Communication Technology (Vol. 398, pp. 392–398). Springer New York LLC. https://doi.org/10.1007/978-3-642-40361-3_50
Register to see more suggestions
Mendeley helps you to discover research relevant for your work.
