Computer Supported Collaborative Learning in a Multi-Media Distance Education Environment

Abstract

The design issues involved in the effective use of computer-mediated communication in a multimedia distance education environment are examined, with particular reference to recent and current initiatives at the Open University in Great Britain. A description of the components of the Open University's electronic campus (the conferencing system and the national computer network) is followed by a discussion of specific design issues (interface design, design of electronic social environments, and overall course design). It is concluded that the key factors that seem to influence the perceived value of computer-mediated communication for effective collaborative learning include: (1) the ease with which the basic mechanics of the system can be learned (due in part to an improved interface design); (2) the design of the electronic social environment within which interactions occur; (3) the relative importance of computer-mediated communication as a communication tool, compared with other available media and channels of communication; and (4) the skills of course tutors in setting up and moderating computer conferences. (11 references) (GL)