Network-driven context in user-driven innovation

Abstract

As new networks such as sensor and grid computing are developed, service providers, intermediaries, and users are exposed to an increasing number of contexts, which is a set of information that affects users' behavior and value system in accordance with a network they belongs to. This paper proposes that citizens' contextual data should be collected based on service quality, satisfaction, and technological acceptance model in administrative IT investment and management framework. The main objectives are that the usage rate of online applications increases, and that multi-channel service delivery and One-stop Portal is efficiently and effectively offered in Japanese e-Gov initiative. We present a methodology of visualizing citizens' trust and continual usage intentions in light of an existing service science model as well as providing governance across multiple administrative agencies and organizations. © 2008 International Federation for Information Processing.