Feelings of satisfaction in mature students of financial accounting in a virtual learning environment: an experience of measurement in higher education

Abstract

Currently, the usefulness of ICT (Information and Communication Technologies) in the teaching-learning process has not been discussed; unlike distance learning, these new tools are used via technologies. The current approach to social development, supported by the exercise of innovation, learning and research, is undeniable. Within this framework, student satisfaction regarding blended e-learning has been studied. However, in distance university models, which are supported by virtual platforms, it is necessary to ask ourselves the following question: are students satisfied when they are not in a face-to-face classroom environment? The objective of this study is to analyse students’ perceptions of their satisfaction levels in a virtual learning environment. In this evaluation, the students’ generic skills were also considered, as well as their perception of the learning environment. The findings of the analysis seem to reveal that students have a high perception of satisfaction, considering students’ perception and learning experience as a proxy of the feeling of satisfaction. Students’ perceptions of the virtual learning environment and of their own skill, which also takes on high values, could have some type of effect on their overall satisfaction. A significant finding is that students with a high positive perception of their generic skills are also satisfied with the learning process and with the virtual learning environment. The validity of the three construct designed to measure the latent variables—feelings of satisfaction, acceptance of the virtual learning environment and students’ self-perception on their generic skills—ensures their usefulness as variables of measurement.