ISEAsy: A social business process management platform

Abstract

In today's rapidly changing environment and constant development of new technologies, organizations must be operationally efficient and agile to respond efficiently and evolve their processes to changing requirements. Specialists argue that BPM business process management provides the base that enables the business to adapt, optimize and evolve. Our research suggests that stakeholders recognize the importance of creating, sharing, collaborating and maintaining process maps, but no-one seems to be ready and motivated to become genuinely involved and to invest the corresponding time and effort. Moreover, the multidisciplinary team of actors involves professionals in different domains who use different vocabularies, and their lack of a common language results in communication problems. This paper presents a BPM approach incorporated into a social network built around organizational processes and participants who share common interests. We exploit the motivational characteristics of, participative end-user modeling, gamification and social media tools in order to motivate and encourage people to perform process formalization and analysis, process modeling or simulation. © Springer International Publishing Switzerland 2014.