Software Quality and Quality Management

Abstract

All engineering disciplines have notions of product quality. Along with these notions come mechanisms and best practices ensuring that, for a given product, each item of the product has a specified quality. Furthermore, we are used to thinking that the most critical of these quality metrics are absolute. If the product fails to meet these absolute quality metrics, the customer might have legal claims on the producer. Such quality breaches are therefore expected to be relatively rare in most engineering disciplines.