A proposal to model knowledge dimension in sensitive business processes

Abstract

Knowledge development in organizations relies on Sensitive Business Processes (SBPs), which are characterized by a high complexity and dynamism in their execution, high number of critical activities with intensive acquisition, sharing, storage and (re)use of very specific crucial knowledge, diversity of knowledge sources, and high degree of collaboration among experts. In this paper, we propose a semantically rich conceptualization for describing a SBP organized in a new Business Process Meta-model for Knowledge Identification (BPM4KI), in order to develop a rich and expressive graphical representation of SBPs to identify and localize the crucial knowledge. BPM4KI covers all aspects of business process modeling: the functional, organizational, behavioral, informational, intentional and knowledge perspectives. We focus more specifically on Knowledge Perspective which has not yet evolved into BP models. This perspective is semantically rich and well founded is on the «core» domain ontologies. Besides, we evaluate the relevance of some proposed concepts through a real SBP scenario from medical domain in the context of the organization of protection of the motor disabled people of Sfax-Tunisia.