Agility based on stakeholder interaction - Blending organizational learning with interactive BPM

Abstract

Highly dynamic adaptation of interactive work procedures not only requires structuring mechanisms, but also engaging stakeholders. As it touches business operation, not only user interface designs are challenged, but rather underlying business logic and data management issues. An inclusive perspective and interactive development support can be provided by Subject-oriented Business Process Management (S-BPM). It enables stakeholder involvement throughout an entire engineering cycle based on interaction specifications of all involved stakeholders. In this paper we propose to use S-BPM representations for both, capturing the business processes that are modified (i.e. content), and the process of modifying them along Organizational Learning (OL) cycles (i.e. adaptation). Since validated S-BPM models can be executed automatically from each stakeholder perspective, such an integrated BPM-OL approach allows structuring and implementing agility in operation under direct control of stakeholders. © 2013 Springer-Verlag.