Business Process Management and E-Government Systems

Abstract

Business Process Management Systems (BPMS) can be applied in the E-government domain to successfully identify, analyze, redesign, and automate an e-government process, without losing the constitutional principles and making them less bureaucratic. The positive outcomes could be numerous, such as public sector performance enhancement, cost reduction, or analysis of the event data that the BPM engine generates. This paper aims to discover how BPMS and E-government systems can be integrated. A systematic literature review is conducted, focusing on the goals for the development of such systems, as well as on the implemented Information and Communication Technologies (ICTs).