Trying to Elicit and Assign Goals to the Right Actors

Abstract

At the beginning of a project, an organisation may define very abstract goals. These high-level goals describe organisation characteristics that all projects must fulfil. Due to the very generic and abstract nature of these goals, it is sometimes not easy to break them down into more concrete goals and to decide who should be responsible for what. For many years, goal modelling approaches have proposed frameworks for eliciting and defining stakeholders’ goals in an organisation. In the context of an aeronautical company, we conducted an application on a case of study of a goal modelling method. From high-level goals, we have supported business experts in eliciting more concrete goals, assigning them to the right actors and identifying possible organisational needs. For this, we started from an existing method that we have adapted to fit our purposes.