For decades, determining the value and success of information systems (IS) has been high on the agendas of researchers, cf. (King & Schrems, 1978; Davis, 1989; Urbach, Smolnik, & Riempp, 2009; Schryen, 2010). Many IS investments are strategic in nature, have long-term, hard to quantify benefits and incur indirect costs (Irani, 2002). 68% of IS projects cope with problems when having to identify the potential benefits of the investment, while 85% have problems with their quantification (J. Ballantine & Stray, 1999).
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Van Putten, B. J. (2013, August 1). Introduction. Supporting Reuse in Business Case Development. Springer Fachmedien. https://doi.org/10.1007/978-3-658-01171-0_1
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