Hotel Value Dimensions and Tourists’ Perception of the City. The Case of St. Petersburg

Abstract

In this work in progress, we analyze how perceived hotel value dimensions and the perception of city sights are connected with categories of hotels. Applying a topic modelling algorithm to 21,165 reviews from 201 hotels located in Saint Petersburg, we show that clients of hotels of different categories pay attention to different value dimensions. Analyzing local aspect of value perception, we show how existing differences in perceiving the city by guests of the hotels can be explained in terms of the diversity of the socioeconomic status of clients.