Passengers' deviant behavior mapping in train cars: Commuter line Tangerang-Duri

Abstract

One of the public transportation choice in Jakarta and the surrounding areas is the Commuter Line (CL). However, this transportation mode is facing many problems related to behavior deviations that carried out by passengers. Even the CL management already has a code of conduct and security guard, passengers tend to break the law. The purpose of this paper is to analyze the passenger's behavior in the Commuter Line. Individual behavior is observed by using the Place Centered Mapping method. This observation technique aimed to understand how people utilize or accommodate their behavior at a particular time and location in the train cars. This research model is divided into two stages. The first stage is by observation passenger' behavior for seven days, and each day for ten hours. Besides observation, we also conduct a semi-structured interview to seven key persons. The second stage is examined the passenger's behavior based on location. Triangulation and spatial analysis are used with several theoretical discussion about where, when and why passengers did deviant behavior. The results showed that the train door cars and the inter-car connection are vulnerable areas for passengers' deviant behavior. The most common deviant behavior is violating regulations by using space not in accordance with its designation. The least deviant behavior is pickpocket and harassment, even it could happen in every space of the train cars. This deviant behavior occurs mainly because at the peak hour, the number of security guard officers is inadequate compared to the number of passengers