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The Study of Contactless Service Design on Customer Experience Acceptance in Self Check-in Process at Luxury Hotel After Post-pandemic COVID-19 Era

  • Shih C
  • Chiu T
Springer Nature Singapore, (2022), 983-991
DOI: 10.1007/978-981-19-4472-7_64
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Abstract

… global pandemic crisis. Specifically, in the hotel sector, hoteliers have created and applied a range of contactless services, mostly adopted in the form of mobile tech, such as hotel apps (…

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APA

Shih, C.-F., & Chiu, T.-P. (2022). The Study of Contactless Service Design on Customer Experience Acceptance in Self Check-in Process at Luxury Hotel After Post-pandemic COVID-19 Era. In [ ] With Design: Reinventing Design Modes (pp. 983–991). Springer Nature Singapore. https://doi.org/10.1007/978-981-19-4472-7_64

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