Information technology: Potential in the Colombian banking sector

Abstract

The purpose of this work is to determine the importance of the interaction of Information Technology (IT) resources and capabilities, in complement of organizational resources and capabilities to explain the differences in generation of sustainable competitive advantages and superior performance among Colombian banking institutions. It uses a framework based on the resource-based-view (RBV) to set three sets of factors (Human, Managerials and Technological) that are analysed according to their potential complementary to IT, through the correlation analysis that is applied to representative sample of Colombian banks. Result shows that the capabilities to adapt to change, business knowledge, improvement, teamwork and alignment have relevant roles on the effective development of the competitiveness in this sector. © 2012 Springer-Verlag Berlin Heidelberg.