Designing new technology based services to support visually impaired computer workers (VICWs)

Abstract

Audio Supported Application Sharing (ASAS) tool based services design can be used to overcome problems of Visually Impaired Computer Workers (VICWs). ASAS tool services are expected to increase performance of both individuals and organizations. First, the individual performance will be positively influenced because trainers and VICWs will perform tasks in a more efficient way with help of ASAS tools in comparison to the old way of task performance. Second, the organizational performance will be positively influenced because due to the ASAS tool technology the organization can perform their activities in a more efficient way. ASAS tools will contribute significantly to travel time reduction, comfort and reduction of costs on the overall level. Lifelong support will increase the VICW contribution to the working society. Support with ASAS tools will not lead to changes in task time. This paper will describe ASAS tool service design and how the service changes performance. © Springer-Verlag 2004.