A systematic review in recent trends of e-learning usability evaluation techniques

Abstract

During the COVID-19 pandemic, the applications of e-learning have become more widespread because of the inability of students to attend schools and universities. Usability techniques are important aspects qualities and success operators for any electronic learning website and, application. However, there is a lot of literature on usability technologies in many areas such as business, financial, and health, but a little about the recent directions of these technologies for modern e-learning. Therefore, this research conducted a systematic review on recent ways of e-learning usability assessment approaches to fill the gap in this topic. The systematic review consists of downloading many articles on usability evaluation techniques that are used to measure e-learning quality from major databases such as Science Direct, Google Scholar, Academia, Scopus, Springer, and Clarivate. Then these articles have been investigated one by one to find which usability evaluation techniques are common, reliable, and their advantages and disadvantages. The study of the systematic literature review showed that the most commonly employed technique for measuring e-learning quality is the testing using a questionnaire in about 80.95% of the papers examined. Furthermore, empirical studies such as experiments, surveys, and case studies account for 66.65 percent of the studies reviewed. I hope this research will serve as a reference for decision-makers in ministries and universities to check the fineness of their e-learning. The current study is used as a reference for researchers and Ph.D. students to overcome drawbacks in current e-learning usability evaluation techniques.