Toward a decision support tool for emergency networks in France

Abstract

The complexity of the Emergency Supply Chains makes its management very difficult. Hence, we present in this article a comprehensive view of the French emergency supply chain (ESC), we propose an ad hoc relationship model between actors, and a GRAI grid-based model to initiate a new approach for controlling the ESC deficiencies, especially related to decision making. Throughout the article, we discuss the interest of the use of enterprise modelling to model the ESC. We discuss too, the characterization of the different issues related to the steering of the ESC. A literature review based on the GRAI grid model is proposed and discussed too. The GRAI method is used here because it presents the advantage of using the theory of complex systems, and it provides a dynamic model of an organization by focusing on decision-making and decisions communication. © 2009 Springer-Verlag Berlin Heidelberg.