COVID-19: Optimizing Business Performance through Agile Business Intelligence and Data Analytics

Abstract

The current COVID-19 pandemic has led to a devastating socioeconomic predicament, which has resulted in the temporary closure and collapse of thousands of businesses across the globe. The quicker companies can respond to the current pandemic situation, the more likely their chances of surviving in the short or long term. Businesses around the world are compelled to make significant changes to their business operations, such as downsizing, product, and service diversification. To address these changes quickly, companies need to adopt or capitalize on their business intelligence strategies through agile risk management, artificial intelligence systems, and data analytics to help make informed decisions to enhance business operations amid COVID-19. This article outlines some practical and theoretical recommendations of business intelligence strategies for organizations and their service supply chain network on how to be adaptive, flexible, and innovative to survive and stay competitive during these challenging times by leveraging agile dimensions, artificial intelligence systems, and data analytics.