For a variety of reasons, public agencies at all levels are pressed to respond to growing challenges. e-Government provides powerful tools and new opportunities to address both old and new public sector challenges. The use of ICT can significantly improve the range and quality of public services to citizens and businesses while making government more efficient, effective, responsive, transparent, and accountable.
CITATION STYLE
Hanna, N. K. (2011). Transforming Government: Vision and Journey. In Innovation, Technology and Knowledge Management (pp. 67–91). Springer. https://doi.org/10.1007/978-1-4419-1506-1_3
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