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Book Chapter

(Im)politeness in service encounters

Palgrave Macmillan, (2017), 661-687
DOI: 10.1057/978-1-137-37508-7_25
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Márquez Reiter, R., & Bou-Franch, P. (2017). (Im)politeness in service encounters. In The Palgrave Handbook of Linguistic (Im)politeness (pp. 661–687). Palgrave Macmillan. https://doi.org/10.1057/978-1-137-37508-7_25

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