User embracement with risk classification: Perceptions of the service users of an emergency care unit

Abstract

Objective: to investigate the perception of service users of an emergency unit, regarding attendance based in User Embracement with Risk Classification. Method: his descriptive-exploratory study, with a qualitative approach. The data were collected from 20 service users through an audiorecorded interview, guided by the following question: Tell me about your initial attendance, the user embracement with risk classification, which you received in this unit. Results: content analysis was undertaken with the data in thematic modality, from which two categories resulted: Risk classification as an advantage in attending emergencies; and Disagreement with the risk classification established by the professionals. Although the service users perceived User Embracement with Risk Classification as a measure which optimizes attendance in emergencies, some users disagreed with the classification made by the professionals. Conclusion: the objectives of User Embracement with Risk Classification need to be better publicized, with a view to the better acceptance of its results by society, as when classified as being of lower priority, the service users mention feeling unsafe and dissatisfied.