The Impact of Management Information Systems Features on Crisis Management in Jordanian Commercial Banks (Field Study on Jordanian Commercial Banks in the Northern Sector)

Abstract

This study aims to explore the impact of management information system’s (MIS) features (reliability degree on the system, the availability of computer devices, elasticity degree of the system, and the training programs) on crisis management in the Jordanian Commercial Banks (Northern Region), trying to build theoretical and practical frame for the effect of management information system in fulfilling innovations. And trying to clarify the impact of these features on crisis management. In addition to introduce suggestions and recommendations to the firms, and to the future researches in same topics. Eleven commercial banks have been selected, based on a random judgment sample, (78) respondents were drawn from main commercial bank (northern region) of different administrative levels, and all considered to be valid. The most important research findings that there is positive statistically significant influence among management information system features (reliability degree on the system, the availability of computers’ devices, elasticity degree of the system, and the training programs) on crisis management. The study recommended that problems and constraints that might adversely affect the application of management information systems should be known in the future.